Administering Cisco Unified Communications Manager v8.0

• Working knowledge of Microsoft Windows 2000 / XP
  
• Working knowledge of Microsoft Exchange or Lotus Domino messaging environment
  
• Working knowledge of the features and benefits of a PBX (CallManager preferred)
  
• Basic IP telephony concepts
  

• Network Administrators
  
• System Administrators
  
• Entry-level Network Engineers
  

• Select, connect, and configure the various Cisco IP telephony devices.
  
• Configure Cisco Unified Communications Manager to add users and phones to the Cisco Unified CM database using manual configuration, auto registration, or the Bulk Administration Tool.
  
• Configure Cisco Unified Communications Manager to enable features and services to include conferencing, music on hold, speed dials, Call Park, Call Pickup, Cisco Call Back, Barge, Privacy and Cisco IP Phone Services.
  
• Describe the minimum hardware requirements necessary for a particular unified communications component system.
  
• List the minimal set of features of integration between a telephone switch and a Cisco Unity voice mail.
  
• Correctly identify the standard features of a Cisco Unity system.
  
• Correctly identify the standard features of a Personal Assistant system.
  
• Efficiently manage the account over the telephone and using the desktop tools, ViewMail for Outlook, and Active Assistant.
  
• Efficiently manage the account using both the telephone and the desktop tools provided.
  
• Organize them in the correct order according to best practices.
  
• Correctly choose whether to make them an Internet subscriber or a Unity subscriber.
  
• Create and use Internet Subscribers.
  

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Courses can be specifically tailored to meet your training requirements, and can be held either on-sight at your location or in one of our state of the art training facilities across the UK. All of our Instructors are vendor certified with plenty of real world experience to ensure you get the very most from your training experience.

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