ITIL Capability: Planning, Protection & Optimisation
|
Summary
|
|
||||||||||||||||||||
ITIL Capability: Planning, Protection & Optimisation
ITIL Capability: Planning, Protection & Optimisation- 5 day training course
Building on the principles covered in the ITIL Foundation course and is aligned to the 2011 syllabus. This course offers a granular view of the processes essential when looking toproactively plan, protect and optimise a service. Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management and Demand Management form the basis of delivering an overall business-focussed services framework.
ITIL Service Lifecycle: Service Strategy Course Objectives
- The course provides delegates with practical guidance on the design and implementation of an integrated end-to-end processes based on proven industry best practice guidelines.
- The purpose of Planning, Protection & Optimization is to obtain knowledge on ITIL terminology, process structure, roles, functions and activities that will enable role focused capability and competency in support of the Service Lifecycle approach as described in ITIL.
- The course prepares delegates for the ITIL® Capability examination in Planning, Protection & Optimisation.
If you want to find out more about ITIL Capability: Planning, Protection & Optimisation, you can make an information request below and the school will contact you with further information.
Suitability and application
This ITIL Capability: Planning, Protection & Optimisation is suitable for those who require a deeper understanding of Planning, Protection & Optimization of services through design and operational phases and how they may be used to enhance the quality of IT service provision within an organisation. It offers a natural career development path for practitioner staff who already hold the ITIL® V3 Foundation Certificate or equivalent. The course holds particular relevance for those involved in infrastructure, systems and service design.
Pre-requisites: It is mandatory for delegates to hold the ITIL® V3 Foundation Certificate in IT Service Management or V2 to V3 bridge equivalent.
Before taking the course it is recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years.
Find out if this ITIL Capability: Planning, Protection & Optimisation - Request Information here
Videopresentation
Watch this video by John Berry, of Global Knowledge, as he gives a brief introduction to his upcoming webinar, giving an overview of the topics
ITIL Capability: Planning, Protection & Optimisation course contents
This 5 day ITIL Capability: Planning, Protection & Optimisation is designed to cover the following areas:
- Service Management as a Practice.
- Processes across the Service Lifecycle pertaining to the practice elements within Planning, Protection & Optimization.
- Capacity Management as a capability to realise successful service design.
- Availability Management as a capability to realise successful service design.
- IT Service Continuity Management as a capability to support overall Business Continuity Management.
- Information Security Management as part of the overall corporate governance framework.
- Common Service Operation activities related to Planning, Protection & Optimization.
- Organizing for Service Operationto describe functions to be performed within Planning, Protection & Optimization.
- Planning, Protection & Optimization roles and responsibilities.
- Technology and Implementation Considerations.
- Challenges, Critical Success Factors and risks.
- Continuous Service Improvement as a consequence of effective Planning, Protection & Optimizatio
Outcome / Qualification etc.
On completion of this ITIL Capability: Planning, Protection & Optimisation delegates will be awarded the The Service strategy certificate in IT Service Management.
The examination is a 90 minute paper with eight (8) multiple choice, scenario-based, gradient-scored questions normally taken at the end of the course. The pass mark is 28/40. The exam to be charged separately.
Expenses
The cost of this ITIL Capability: Planning, Protection & Optimisation is £1,550 + VAT per delegate
In House / On Site training - this training can also be delivered on your premises, for you staff, as an on site course with expert instruction and tailoring as necessary.
Please get in touch with the Global Knowledge team here to find out more and discuss pricing
Global Knowledge UK
Global Knowledge - Leading the way in innovative IT and Best Practice learning
Global Knowledge are specialists in delivering tailored courses & certified vendor programmes in areas of IT and business skills to both public and private sector companies across the UK. At Global Knowledge we renowned for our experience and understanding of learning that enables us to work with our customers to develop learning programmes that will be truly effective to help you and your organisation boost skill levels and knowledge whilst enhancing performance.
Our training portfolio has been developed to meet your requirements - whether you are aiming for certification, looking for a fast-track skills boost on a new technology or need an in-depth, practical training experience to transform your skills.
Cisco, Microsoft, ITIL, VMware, Citrix & PRINCE2 Training Courses
The training courses we deliver at Global Knowledge are in core skills development areas, and our flexible and tailored learning programmes incorporate e-learning, instructor-led, mentored and collaborative learning.
All of our training is accredited and tied into business process improvement, project management, business analysis and leadership development.
Our core training is focused on
- Cisco
- Microsoft
- VMware
- Citrix
- Best Practice including ITIL ® and PRINCE2 ®
We enable customers to choose when, where and how they want to receive training programmes and learning services. We have dedicated training centres in Birmingham, London, Leeds, Manchester, and Wokingham, and also deliver training In House / In Company / On Site as well as via the internet / e-learning.
Contact Global Knowledge UK here to find out how their IT & Business training courses can help you
Show all courses with
Global Knowledge UK
Request information - obligation free
Contact information for Global Knowledge UK
Phone no: +44(0) 118 912 3456 
To request information from ITIL Capability: Planning, Protection & Optimisation, please fill out the following details:
