ITIL Capability: Service Offerings & Agreements
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ITIL Capability: Service Offerings & Agreements
IITIL Capability: Service Offerings & Agreements - 5 day training course
Building on the principles covered in the ITIL Foundation course, this course offers a granular view of the processes involved in defining service offerings and constructing service level agreements.
ITIL Capability: Service Offerings & Agreements Objectives
- Increase knowledge of ITIL terminology, process structure, roles, functions and activities that will enable role focused capability and competency in support of the Service Lifecycle approach as described in ITIL.
- Practical guidance on the design and implementation of an integrated end-to-end processes based on proven industry best practice guidelines.
- Prepares delegates for the ITIL Capability examination in Service Offerings & Agreement.
If you want to find out more about ITIL Capability: Service Offerings & Agreements, you can make an information request below and the school will contact you with further information.
Suitability and application
This ITIL Capability: Service Offerings & Agreements is designed for individuals looking for a deeper understanding of processes involved in establishing service offerings and agreements and how they may be used to enhance the quality of IT service provision within an organisation.
Individuals working in the area of Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management, Financial Management and Business Relationship Management will find this course especially beneficial.
Pre-requisites: It is mandatory for delegates to hold the ITIL® V3 Foundation Certificate in IT Service Management or V2 to V3 bridge equivalent.
Before taking the course it is recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years.
Find out if this ITIL Capability: Service Offerings & Agreements - Request Information here
Videopresentation
Watch this video by John Berry, of Global Knowledge, as he gives a brief introduction to his upcoming webinar, giving an overview of the topics
ITIL Capability: Service Offerings & Agreements course contents
This 5 day ITIL Capability: Service Offerings & Agreements is designed to cover the following areas:
- IOSA - ITIL® Service Capability: Operational Support & Analysis
- PPO - ITIL® Service Capability: Planning, Protect and Optimisation
- RCV - ITIL® Service Capability: Release, Control & Validation
ITIL® Service Lifecycle courses (3-day)
- LCSI - ITIL® Service Lifecycle: Continual Service Improvement
- LSD - ITIL® Service Lifecycle: Service Design
- LSO - ITIL® Service Lifecycle: Service Operation
- LSS - ITIL® Service Lifecycle: Service Strategy
- LST - ITIL® Service Lifecycle: Service Transition
Request Information here to find out more about this ITIL Capability: Service Offerings & Agreements course training course
Outcome / Qualification etc.
The examination for this ITIL Capability: Service Offerings & Agreements will consist of :
- Complex multiple choice
- Closed book paper of 8 questions, to be answered within 90 minutes.*
*(Candidates sitting the examination in English and who do not have English as their first language will be allowed 120 minutes to allow use of a dictionary.)
The pass mark will be 70% or more.
Successful candidates will be awarded 4 credits towards the ITIL® Expert qualification. Exam to be charged separately
Expenses
The cost of this ITIL Capability: Service Offerings & Agreements is £1,550 + VAT per delegate
In House / On Site training - this training can also be delivered on your premises, for you staff, as an on site course with expert instruction and tailoring as necessary.
Please get in touch with the Global Knowledge team here to find out more and discuss pricing
Global Knowledge UK
Global Knowledge - Leading the way in innovative IT and Best Practice learning
Global Knowledge are specialists in delivering tailored courses & certified vendor programmes in areas of IT and business skills to both public and private sector companies across the UK. At Global Knowledge we renowned for our experience and understanding of learning that enables us to work with our customers to develop learning programmes that will be truly effective to help you and your organisation boost skill levels and knowledge whilst enhancing performance.
Our training portfolio has been developed to meet your requirements - whether you are aiming for certification, looking for a fast-track skills boost on a new technology or need an in-depth, practical training experience to transform your skills.
Cisco, Microsoft, ITIL, VMware, Citrix & PRINCE2 Training Courses
The training courses we deliver at Global Knowledge are in core skills development areas, and our flexible and tailored learning programmes incorporate e-learning, instructor-led, mentored and collaborative learning.
All of our training is accredited and tied into business process improvement, project management, business analysis and leadership development.
Our core training is focused on
- Cisco
- Microsoft
- VMware
- Citrix
- Best Practice including ITIL ® and PRINCE2 ®
We enable customers to choose when, where and how they want to receive training programmes and learning services. We have dedicated training centres in Birmingham, London, Leeds, Manchester, and Wokingham, and also deliver training In House / In Company / On Site as well as via the internet / e-learning.
Contact Global Knowledge UK here to find out how their IT & Business training courses can help you
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Contact information for Global Knowledge UK
Phone no: +44(0) 118 912 3456 
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