ITIL Service Lifecycle: Service Strategy
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ITIL Service Lifecycle: Service Strategy
ITIL Service Lifecycle: Service Strategy- 3 day training course
Building on the principles covered in the ITIL Foundation course and is aligned to the 2011 syllabus. This course focuses on the lifecycle aspects of Service Strategy. The course covers the management and control of the activities and techniques within the Service Strategy stage of the lifecycle but not the detail of each of the supporting processes. Lower level details of the processes from Service Strategy are mostly covered in the Service Offering and Agreements capability course. Additionally the course looks at the concept of Service Strategy as a practice and at the interfaces between Service Strategy and the other stages of the ITIL Service Lifecycle.
ITIL Service Lifecycle: Service Strategy Course Objectives
- How to design, develop, and implement service management not only as an organisational capability but also as a strategic asset.
- Be prepared for the ITIL Service strategy examination
If you want to find out more about ITIL Service Lifecycle: Service Strategy, you can make an information request below and the school will contact you with further information.
Suitability and application
This ITIL Service Lifecycle: Service Strategy is suitable for IT Managers who are involved in the strategic, design, and implementation of IT systems or for those who offer on- going support and delivery of business IT services. Additionally individuals interfacing with information systems requiring an insight into Service Management best practice, will also find this course benefical. This may include Business Analysts, Business Relationship Managers, Project and Programme staff.
Pre-requisites: It is recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years.
Delegates are required to hold the ITIL Foundation V3 Certificate in IT Service Management or V2 to V3 bridge equivalent (ITIL V3Foundation Bridge).
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Videopresentation
Watch this video by John Berry, of Global Knowledge, as he gives a brief introduction to his upcoming webinar, giving an overview of the topics
ITIL Service Lifecycle: Service Strategy course contents
This 3 day ITIL Service Lifecycle: Service Strategy is designed to cover the following areas:
Introduction to Service strategy:
- The purpose, goals and objectives of service strategy
- The scope of service strategy
- The value to the business
- The context of service strategy in relation to all other lifecycle stages
Service strategy principles:
- The ability to decide on a service strategy
- How to utilize the four P’s of service strategy
- How to define services, create value and leverage the combined use of utility and warranty
- How to use service economics and sourcing strategies when meeting business outcomes.
Service strategy processes:
- The management level concepts for the five service strategy processes and how they flow and integrate with the lifecycle
- The purpose, scope and objectives of each service strategy process and how they link to value for the business.
Governance:
- The ability to analyse IT governance and use it to set strategy by leveraging governance frameworks and bodies.
Organising for service strategy:
- The ability to create an organisational design using the relevant development and departmental methods.
- Understand the relevance and opportunities for service automation and the importance and application of technology interfaces across the lifecycle.
- The six-stage implementation/improvement cycle and how the activities in each stage of the cycle are applied
- How business impact analysis, service level requirements and risk assessment can affect service design solutions
- The ability to provide insight and guidance for strategic challenges, risks and critical success factors.
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Outcome / Qualification etc.
On completion of this ITIL Service Lifecycle: Service Strategy delegates will be awarded the The Service strategy certificate in IT Service Management.
The examination is a 90 minute paper with eight (8) multiple choice, scenario-based, gradient-scored questions normally taken at the end of the course. The pass mark is 28/40. The exam to be charged separately.
Expenses
The cost of this ITIL Service Lifecycle: Service Strategy is £990 + VAT per delegate
In House / On Site training - this training can also be delivered on your premises, for you staff, as an on site course with expert instruction and tailoring as necessary.
Please get in touch with the Global Knowledge team here to find out more and discuss pricing
Global Knowledge UK
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