ITIL Service Lifecycle: Service Transition
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ITIL Service Lifecycle: Service Transition
ITIL Service Lifecycle: Service Transition - 3 day training course
Building on the principles covered in the ITIL Foundation course and is aligned to the 2011 syllabus. The course focuses on the lifecycle aspects of Service Transition. The course covers the management and control of the activities and techniques within the Service Transition stage of the lifecycle but not the detail of each of the supporting processes. Lower level details of the processes from Service Transition are mostly covered in the Release, Control and Validation capability course. Additionally the course looks at the concept of Service Design principles and at the interfaces between Service Design and the other stages of the ITIL Service Lifecycle.
ITIL Service Lifecycle: Service Transition Objectives
- Provides a complete management-level overview of service transition, including all its related activities.
- Be prepared for the ITIL Service design examination
If you want to find out more about ITIL Service Lifecycle: Service Transition, you can make an information request below and the school will contact you with further information.
Suitability and application
This ITIL Service Lifecycle: Service Transition is suitable for IT Managers who are involved in the strategic, design, and implementation of IT systems or for those who offer on-going support and delivery of business IT services. Additionally individuals interfacing with information systems requiring an insight into Service Management best practice, will also find this course benefical. This may include Business Analysts, Business Relationship Managers, Project and Programme staff.
Pre-requisites: It is mandatory that delegates hold the ITIL Foundation Certificate in IT Service Management or earlier ITIL (V2) Foundation plus Foundation Bridge or ITIL Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes).
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Videopresentation
Watch this video by John Berry, of Global Knowledge, as he gives a brief introduction to his upcoming webinar, giving an overview of the topics
ITIL Service Lifecycle: Service Transition course contents
This 3 day ITIL Service Lifecycle: Service Transition is designed to cover the following areas:
Introduction to Service transition:
- The purpose, goals and objectives of service transition
- The scope of service transition and ways that service transition adds value to the business
- The context of service transition in relation to all other lifecycle stages
Service transition principles:
- Service transition policies, principles and best practices for service transition
- How to use metrics to ensure the quality of a new or changed service and the effectiveness and efficiency of service transition
- The inputs to and outputs from service transition as it interfaces with the other service lifecycle phases
Service transition processes:
- A management perspective of the purpose and value of the service transition processes, how they integrate within service transition and how they interface with other lifecycle phases
Organising for service transition:
- How the technical and application management functions interface with service transition
- The interfaces that exist between service transition and other organizational units (including programmes, projects, service design and suppliers) and the handover points required to ensure delivery of new or change services within the agreed schedule
- Service transition roles and responsibilities, where and how they are used, as well as examples of how small or larger service transition organizations would be structured to use these roles
- Why service transition needs service design and service operation, what it uses from them and how
Service transition technology considerations:
- Technology requirements that support the service transition stage and its integration into the service lifecycle
- Types of knowledge management, service asset and configuration management and workflow tools that can be used to support service transition
- The key activities for introducing an integrated service transition approach into an organization
- The design, creation, implementation and use of service transition in a virtual or cloud environment
- Be able to provide insight and guidance for service transition challenges, risks and critical success factors
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Outcome / Qualification etc.
On completion of this ITIL Service Lifecycle: Service Transition delegates will be awarded the The Service transition certificate in IT Service Management.
The examination is a 90 minute paper with eight (8) multiple choice, scenario-based, gradient-scored questions normally taken at the end of the course. The pass mark is 28/40. The exam to be charged separately.
Expenses
The cost of this ITIL Service Lifecycle: Service Transition is £990 + VAT per delegate
In House / On Site training - this training can also be delivered on your premises, for you staff, as an on site course with expert instruction and tailoring as necessary.
Please get in touch with the Global Knowledge team here to find out more and discuss pricing
Global Knowledge UK
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